Frequently Asked Questions
Common questions about TrailBarns
General Questions
What is TrailBarns?
TrailBarns is an online marketplace connecting riders with verified hosts who offer horse trail riding experiences. We make it easy to discover, book, and review trail rides across the country.
How do I book a trail ride?
Simply search for rides on our Platform, select a date and time, and complete the booking process. You'll receive a confirmation email with all the details.
What skill levels are available?
We offer rides for all skill levels: Beginner, Intermediate, Advanced, and Expert. Each ride listing clearly indicates the required skill level.
Booking & Payment
When do I pay for my booking?
Payment is processed immediately when you confirm your booking. We accept major credit cards and secure payment methods.
Can I cancel my booking?
Cancellation policies vary by host and are displayed before booking. Some hosts offer full refunds if cancelled within a certain timeframe, while others may have stricter policies.
What if the weather is bad?
If a ride is cancelled due to weather, hosts typically offer a full refund or the option to reschedule. Contact your host directly if weather concerns arise.
Are there any additional fees?
The price shown includes the trail ride fee. TrailBarns charges a small service fee that is clearly displayed before booking. There are no hidden fees.
Safety & Requirements
Do I need prior riding experience?
No! Many hosts offer beginner-friendly rides suitable for first-time riders. Hosts provide basic instruction and guidance before and during the ride.
What should I wear?
Wear comfortable, weather-appropriate clothing and closed-toe shoes with a small heel (boots are ideal). Avoid loose clothing that could catch on equipment. Helmets are typically provided.
Are the horses safe?
All hosts on TrailBarns are verified and required to maintain safe, well-trained horses. We review host profiles and require proper insurance. You can read reviews from previous riders to help you choose.
What is the age requirement?
Age requirements vary by ride and host. Some rides are suitable for children as young as 6-8 years old, while others may have higher age minimums. Check the ride listing for specific age requirements.
Becoming a Host
How do I become a host?
Click "Become a Host" to start the onboarding process. You'll need to provide information about your horses, trails, and complete our verification process.
What are the requirements to be a host?
Hosts must have well-trained horses, safe trails, proper insurance, and comply with local regulations. We verify all hosts before they can list rides.
How do I get paid?
After a ride is completed, payment is processed and deposited into your account. We handle all payment processing and provide detailed payout information in your host dashboard.
Reviews & Support
Can I leave a review?
Yes! After completing a ride, you'll receive an email inviting you to leave a review. Your feedback helps other riders make informed decisions.
What if I have a problem during my ride?
Contact your host immediately if any issues arise. You can also reach out to TrailBarns support through your account dashboard or by emailing support@trailbarns.com.
How do I contact support?
You can reach our support team by emailing support@trailbarns.com or through the messaging system in your account. We aim to respond within 24 hours.
Still Have Questions?
If you don't find the answer you're looking for, please don't hesitate to contact us:
Email: support@trailbarns.com
Phone: 1-800-TRAIL-BARNS
Hours: Monday-Friday, 9am-5pm EST